Ways to Gain Trust Points (+)
- Your first approved Cordova residency verification increases your score once.
- As a provider, completing work that the seeker confirms increases your score. An admin can also confirm completion after reviewing a case.
- Receiving a positive review for completed work can increase your score, whether you were the seeker or provider.
- Payments, accepting bookings, and starting work do not award extra trust points by themselves.
Actions that Deduct Trust Points (-)
- An admin finding that you were at fault for cancelling started work can lower your score. Mutual cancellations and cancellations before work starts do not.
- Receiving a low review rating for completed work can lower your score.
- An admin can deduct trust after confirming a report against you. Filing a report does not penalize either participant by itself.
- A listing that needs revision does not lower your trust score.