ServiceHubHelp Center

Search help Back to app

ServiceHubServiceHub

Loading

Loading help guide

ServiceHub CordovaOfficial help center

Help Home Privacy Policy Terms of Service Contact Municipal Support

Help for every step of local work.

Find clear guidance for verification, Trust Scores, bookings, queues, messages, and payment records across ServiceHub Cordova.

Open your quick start

Start with a common question

Six useful routes for the moments residents ask about most.

Residency verificationWhy local eligibility matters Trust Score systemHow reputation changes over time Service queuesHow first-come, first-served works Direct bookingsRequest a listed service safely Messaging rulesWhen a conversation becomes available Payment recordsUnderstand internal payment holds

Browse by what you need

Thirteen help collections, organized around the way marketplace work actually moves.

13 collections

Start safely

Learn the account, verification, reputation, and safety foundations first.

Getting StartedLearn how ServiceHub Cordova connects residents and providers across Cordova.4 guides Residency Verification & AccountUnderstand Cordova residency proofs, verification badges, and Limited Mode.4 guides Trust Score & ReputationHow your 0-100 Trust Score works, how it changes, and what it unlocks.3 guides Safety, Reports & DisputesFiling dispute reports, municipal moderator arbitration, and safe practices.2 guides

Find and arrange work

Understand listings, bookings, offers, queues, and transaction messaging.

Services & ListingsBrowsing reusable listings, submitting requests, and managing provider availability.4 guides Bookings & Direct RequestsHow direct bookings work from initial request to final completion confirmation.3 guides Service Requests & OffersPosting custom job requests, receiving bids from providers, and accepting offers.3 guides First-Come, First-Served QueueHow the live capacity queue works, wait time estimates, and online booking flow.3 guides Transaction-Bound MessagingWhy chat is tied to active bookings and when it unlocks or becomes read-only.2 guides

Manage active work

Track payments, reviews, notifications, and marketplace activity.

Payments & Internal Hold RecordsPayMongo Test Mode payments, on-site cash arrangements, and payment security.4 guides Ratings & Community ReviewsLeaving star ratings, skill tags, and automated AI review summaries.1 guide Notifications & AlertsUnderstanding booking updates, verification alerts, and real-time badges.1 guide Activity & Transaction TrackerTracking active jobs, action-required steps, and complete transaction history.1 guide

Frequently read guides

Good starting points for new residents and providers.

What is ServiceHub Cordova?Learn about the purpose, coverage area, and core mission of ServiceHub Cordova.Basics / 3 min read Seeker vs. Provider Roles ExplainedUnderstand how a single ServiceHub account lets you effortlessly switch between hiring and offering services.Basics / 3 min read Why Residency Verification is RequiredLearn why Cordova resident verification is the cornerstone of trust and safety on ServiceHub.Verification / 3 min read Verification Statuses ExplainedUnderstand the difference between UNVERIFIED, PENDING_REVIEW, APPROVED, and REJECTED statuses.Verification / 2 min read What is Limited Mode?Learn what actions unverified accounts can and cannot perform on ServiceHub Cordova.Verification / 3 min read What is Trust Score?Understand ServiceHub Cordova’s 0-100 reputation metric and how it protects community members.Trust Score / 3 min read

Need help with an account or dispute?

Cordova Municipal Moderation can assist with residency verification reviews and dispute arbitration.

Contact support