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All Collections First-Come, First-Served QueueQueue Behavior: Online Payments vs. Cash Bookings

First-Come, First-Served Queue

Queue Behavior: Online Payments vs. Cash Bookings

Understand why online paid bookings enter the verified FCFS queue while cash bookings use direct scheduling.

3 min readUpdated August 2026

In this guide

The Two Payment Pathways

The Two Payment Pathways

ServiceHub maintains strict integrity in its queue system:

ONLINE PAYMENTS (GCash Test Mode): A booking enters the provider-wide FCFS queue only after verified payment confirmation. The position is reserved in ServiceHub, but work starts only when the provider clicks Start Job for the first eligible booking.
ON-SITE CASH: Cash bookings use a direct arrangement and do not take a numbered paid place. The provider coordinates timing in chat and cannot start new cash work while paid jobs are waiting.

Queue Integrity Rule

This separation ensures that providers cannot artificially inflate or manipulate the online verified queue with unpaid dummy entries.

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Previous guideUnderstanding Queue Position, Capacity, and Wait Times

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How the Provider Work Queue WorksLearn how one provider-wide First-Come, First-Served queue orders online-paid bookings.Understanding Queue Position, Capacity, and Wait TimesHow provider-wide positions and approximate waits are calculated from the jobs ahead.